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Where Do Your Customers Build Their Brands? There is Social Gold There.

We have heard it a thousand times, marketing is now a DIALOGUE. No longer is marketing simply post and pray.  When we post to our websites, to Facebook, Instagram et al, we can see how many visit, who they are and which of our products and stories they like.  This information helps us better understand both our new and loyal clients so we may reach out to them effectively.  Terrific!  But that is only a small part of the dialogue.  There are other interactions going on that we are ignoring that are loaded with leads.

Your customers, be they trade businesses or homeowners, are also on social media and posting like crazy.  They are proudly sharing their work and their unique insights into what looks they like.  Plus each of those good customers are being followed by many similar people with similar tastes.  Social media is a treasure trove of information about your customers and future customers just waiting to be mined.  It is all interconnected like a web, a world wide web.

This can be very good information for your businesses but farming it requires hard work.  Most salespeople love getting the order and marketers enjoy creating stimulating content but slogging through your top accounts to better understand them and discover new leads requires a lot of screen time, meticulous note taking and planning detailed meetings to share the information and devise your strategies.

“We have never done any marketing for the bag — people post their own pictures, and we repost. It means a lot to us, the way people post the bag, and for us to see who our customer is,” Telfar Clemens from Vogue Business article How young designers create powerful brand identities  by Kati Chitrakorn

Are you willing to dig in?

Step one is to note which social media platforms your top accounts are active on.  Note these locations to their account information in your CRM database.  Now simply flip through their individual feeds noting what styles they tend to post, what hobbies do they partake and what projects have they done and what they are now working on.  And, if you are not following them, start by liking and commenting on their posts.  Let them know you are paying attention to their world and supporting them.  You need to be consistent; do not review, like and comment on their feeds for a week and then go away for months.  You will lose all the goodwill you had won.  Set a plan to review and interact with their feed once at least once a month.   

Step two is simple: go back through the feeds and note all who comment and like your clients’ postings.  Once you have the list, look at their social media posts and their business websites.  If they look to be a good fit for your business, follow them on social media, learn a bit about what styles they prefer and add them to your sales target list.  Also add them to your planned list of social media sites to interact with monthly.  I do not suggest you take the information and blindly add them to your customer email list.  If they are doing good work follow them and like and comment when appropriate.  Through your likes and posts make sure they know who you are and what you do, subtly.

Two things are important to remember.  There are very good customer opportunities that are right under your nose that you do not know about.   Secondly, the World Wide Web is used by most businesses and people in the capitalist world today and still offers a tremendous amount of information if we are willing to put the time in to mine it respectfully.

Do not continue to heave good money looking for new customers when some wonderful opportunities are probably posting on social media and talking with your good accounts. 

P.S. You can also look to see who is following your competitors.  I would bet they have some very good accounts that you do not work with.

A version of this article previously appeared in the July issue of Supply House Times.

Image created by Gerd Altmann from Pixabay

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Are You Ready to Add Talkies to Your Product Pages?

Lately vendors and showrooms have been speeding around gathering as many images as we can for our websites. Quality is not really a factor, as any image is better than having the customer search for a specific item and see “No Image Available.”

Your customers hate it, you hate it, and most of all, Google ignores it. So, you chase any image you can and make the product web page complete. Voila, all are now happy. My page looks every bit as good as Amazon and my competition. Congratulations, you have leveled the playing field. Job well done.

Now what is next? I suggest it is time to add videos.

As a product description without an image is a shallow story, a product image and description without a complimenting video is passé. 

SnapChat videos and Instagram stories are grabbing people’s primary attention and TikTok’s unique users have almost doubled in the last six months[1]. All are adding simple click to buy capabilities. Video is now the norm and we all have new work to do.

Take a moment to see how the world wide web has changed during the last few years. Amazon’s go-to-market strategy of selling everything possible and delivering it to you as fast as they are able is an amazing feat. Google’s algorithm promotes websites that continually offer new products that are supported by best in class content. 

These two companies have dictated how we build our individual websites. We mimic Amazon’s product page and enter all the data that Google is searching for. If it works for Amazon, let’s do it. If this is what Google is looking for, let’s give it to them. And with all that hard work, we all look the same. The Internet is a huge place full of potential and to succeed in winning a luxury market we need to be unique. Frustrated? Yep! Confused? I found this roundup from a16z quite helpful in better understanding what is working. 

Imagine a client is looking for a specific product. They visit several websites and find similar product pages. The product looks the same on each site. The descriptions are similar, and the pricing and delivery times are comparable. Take a moment and search for a product you sell and see what you find. 

What can a vendor or distributor do to break this tie? Add short, focused video stories to each product page. Each product does not require an individual video. Just a quick story of the many things that make your brand unique.

Start by making ten 15 to 30 second videos that celebrate what your brand does well and what makes you unique. Then take these videos and partner them with products on your website product pages. These videos will also play nicely on Facebook, Instagram and SnapChat. Distributors and vendors can share them to tell why they work together and expand each other’s video libraries. 

Do not overthink or overdo these videos. Yes, you can bring in a crack crew with a talented director and spend a lot of money to create fine contact. You can also enlist your team to tell honest, authentic stories about your products, about your service and about your strong brand history. These can be recorded on a smartphone. 

While the big companies are taking the time to plan each step, you can have 10 videos ready to go live in weeks. Then 20 in a few more weeks. Once you learn how to do this, you will be surprised how easy they are to craft and how effective they will be. Simple stories about styles you love, customer service stories you are proud to share and quick chats with clients. 

The Internet has grown past text and images and is asking you for video stories about who you are. I think you know the script. It’s all in your head.

[1] Emarketer, US Consumers Are Flocking to TikTok

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Your Business is Decades Successful… BUT, Does Your Target Market Really Know You Exist?

Working at a store that had opened when Henry Ford was 19 years old, I assumed that everyone in town knew that we sold luxury plumbing and hardware. Boy was I wrong. Even those driving fine automobiles, at gallery walks, and on historic home tours would consistently asked me, “What do you sell there?” Talk about a walkup call!

For centuries, good word of mouth has built many strong brands and it is still the finest marketing tool known to capitalism. It is simple: do your job well, sell the finest products and support your clients. If all is done to luxury standards, these happy clients will talk to their friends and show off your company’s good work. But in 2020, the year of the pandemic, things have changed? 

No matter how well we were doing before COVID-19 hit, and how proud we are to have withstood 2008’s nasty recession, there are still plenty of well-to-do customers who have never experienced your fine brand. Time works well in a storyline, is an easy marketing tool but if people in your target market have not sampled your brand nor heard of it from a friend all that history is simply blowin’ in the wind.

From a tactical point of view, if there are potential customers that you are not reaching, eventually another competitor will find them and enter your market. Once established, that new competitor will also offer your good customers an viable alternate. It all goes back to the old story; when you are number 1, you have to constantly work hard and be smart to remain there.

Now, with COVID-19 affecting your business, you are focused on getting all the business you can remotely while trying to grasp what’s coming next. Everyday tasks and issues, along with these new concerns, pack your endless days. There is just not enough time to plan and market your story to potential clients. Especially today, with all the print, television, digital and social media options, who knows where to start? 

In the small business world this is a loud call to find help. No one can do it all, and for your business to continue to grow it is time to reach out to marketing professionals. In this digital age, it is not difficult for a brands to reach outside of their geographic market to try to capture a few new clients. Instagram, Facebook and Google have no boundaries, they promote who pays the most and companies that share the best content.

Even if you have been in business since the horse and buggy days, you still need to get the word out. No one really needs luxury products. Do you want to leave the door open, allowing other stores, brick and mortar and e-commerce and avenue to reach into the market you built? That is not a risk I am willing to take. You have built a successful brand, why not share your story with your entire target market to remind and educate them on how good you really are?

I know it is difficult to admit you cannot do it all and that you really do not completely understand our quickly changing algorithm-run world. Nor do you want to continually work and study to remain digitally up to date. But there is no excuse for letting the wonderful opportunities those algorithms create slip to a competitor. Showroom owners must find time to meet and work with people that are deeply knowledgeable about these fantabulous marketing tools and are committed to remaining up to date with the rapid changes and new avenues being created. 

There are many individuals and agencies that offer the talent to help you reach your targeted audience with your compelling story. This is not something to ignore or leave to a team member simply because they are Gen-Z and use social media a lot. Cash is tight and we have zero idea of what the future will be but, intelligently investing in your brand is a good opportunity. I suggest finding a professional, paying a professional and reaping the benefits from a professional. Then you will be ready to roar when people are looking for the best partners to make their home luxurious. 

Related Reading: From Business of Home, Decorators Best dragged fabric makers online. Now the site is their biggest customer

A version of this posting appeared in the April 9, 2020 version of DPHA Connections.

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The Case of the Scratched Part, A Whodunit/Time Suck for the Ages

In honor of the fabulous Fred Willard

When we talk of customer experience it is mostly related to the time when we are face-to-face with our customers, when we have a bit of control over the situation. But what happens if a situation arises when we are not by our client’s side? This is the moment of truth. The moment that we can show off our customer service and remove all that FRICTION.

For example, a large remodel is wrapping up right on time for the homeowners to host their daughter’s wedding. The plumber is trimming out the master bathroom. They open a box that contains a large part with a mysterious deep scratch and needs to be replaced. However, the product is handcrafted with a 6 to 8 week lead time. The clock is ticking, and time is not on anyone’s side. 

The plumber calls the showroom and is asked how it happened. Who did it? Not, let me call the vendor and see how fast we can get a replacement. DPH showrooms want to play Sherlock Holmes and find out who is guilty in “The Case of the Scratched Part”. Finally, after some very raucous back-and-forth, the showroom calls the vendor and they also want to know how such horrible disrespect for their handcrafted and lovingly packaged product occurred. Everyone is in lynch mode. All this accomplishes is increased FRICTION, damaging both the showroom and vendor brands.

All the plumber wants to do is get the part and get off the job. All the builder wants to do is wrap up the build and turn the home back to its owners. And all the homeowners want is to resettle in their abode and prepare for the big event. Does it really matter who is guilty? Is it worth the time to find out who damaged a $200 part? What about a $1000 part, which is more likely with a custom ordered piece? Let’s not lose sight of the reason we open our doors every day and why our customers choose us.

The word-of-mouth damage that the plumber, builder and homeowner can inflict on the vendor and showroom is substantial. But the benefit they can do is tremendous, if they know you’re there to help make it right. Why not eat the part and use this as a PR win? Look like a hero!

May I propose a new process for a field-damaged part:

  • When a call comes into the showroom, the first step is to properly identify the problem, agree on what is needed and understand the timeline.
  • When the showroom explains the situation to the vendor, the vendor investigates when the product can be made or assists in locating it and gives a firm ETA.
  • The showroom informs the plumber with the part information and makes any other follow up calls as deemed necessary to the parties affected.
  • The vendor delivers the part as promised.

Simple…Right? Decrease FRICTION, increase TRUST.

According to Narvar’s 2018 Consumer Returns Report, 89% of repeat customers who have a good return experience are likely to buy again. Offering a pleasant return experience can potentially improve your retention rate and increase revenue! 

A few decades back, management was charged to make every company division a profit center. In fact, for quite some time, one plumbing manufacturer’s replacement parts sales were contributing a very high percentage to its bottom line. In a spreadsheet world I can understand that, but it does not help to build trust in the brand. PR, good or bad, does not show up as a black-and-white number in a spreadsheet but it does strongly influence the sales numbers. 

Save your teams huge aggravation and gain a lot of positive word-of-mouth trust. Please repeal the process to investigate and punish the perpetrator in “The Case of the Scratched Part”.

A version of this posting appeared in the May 22, 2020 version of DPHA Connections.

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Vendors: May we please improve training?

The training quality in our decorative showroom business is all over the place. 

A few companies create solid content, but have not trained their trainers on how to train (Say that fast three times!).

Selling is not like training. They are two distinct talents. Would you let a school teacher sell your portfolio? Other vendors weakly educate the local representative and tell them to go forth and educate all involved. They send them in with catalogs and some samples. 

Really, is that how a brand should be presented?

Here are some notes:

  • No one likes product knowledge trainings. Showroom salespeople are extremely busy and do not want to give up the time during the day. Also, no one wants to come in early or stay late. 
  • Abide by the venture-capital-pitch 30/30 rule. No font should be smaller than 30-point, and no presentation should be longer than 30 minutes. Our minds can only stay focused in a perfect environment for a maximum of 20 minutes. So build a solid 20-minute presentation and have time for questions. Do not overreach! You will not gain a thing. In fact, you will lose what you gained in the first 20 minutes.
  • Do not train on a product that is not yet on display and ready to ship. The salespeople will forget all the information by the time you are ready to receive orders, even if it is just a week away.
  • Beta-test your training content in the field. Present your new training program to a few local showrooms, then note and implement the feedback. 
  • Train your own customer service team first. Present the training draft to them first and gain their feedback. Then, when a showroom salesperson calls with a question that references the training, all are on the same page.
  • Do not hand out any reading material during the presentation. You want the trainees to look at the presenter, not at a price book.
  • Recap, ask questions and offer rewards during the 20-minute training. Questions keep them engaged, and rewards make all stay engaged.
  • Do share samples; A LOT of samples. It is proven if people have product in their hands they will remain engaged.
  • Feed them AFTER the session. If they have food during the session, they will focus on that.
  • Finally, if you really want to do it right, hire a 100% full-time trainer. As we noted above, your talented salespeople and representatives are not always adequate trainers. 

Do you really want to get into an automobile with new brakes that were installed by a mechanic who was trained by the brake manufacturer’s local salesperson? Then why do you ask talented salespeople to educate the salespeople who sell your brand’s story to design and building professionals? 

If your training content and presentation are solid, you’ll always get the best training timeslots and the showroom’s salespeople will gladly attend ready to learn.

A version of this article appeared in the March issue of Supply House Times.

Image by Gerd Altmann from Pixabay 

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Being Prepared for S L O W

As we’ve said many times here, what will be waiting for us when we are able to leave our homes is a complete unknown. We all know there is some pent-up demand, but how will it come to our stores and factories? When we flip on the lights, will showrooms be overrun by customers and vendors phones ring off the hook? I certainly hope so. That we can handle. We are comfortable with too much business. Working 24/7 is what we do. It’s when things are slow that we struggle. It is easier to work with clients asking questions and placing orders, dictating the workflow. It is far more difficult to sit in a slow office and build and implement a strategy to bring old customers back.

Now that you have time it is best to prepare yourself and your team for both scenarios.

First step is to think of how you will feel and react if all is quiet when you reopen your business. You will be elated at finally getting back to your business, but there might not be any customers. Many unprepared owners will immediately feel frustration, then anger, and then find someone to blame. All of these are logical steps under such circumstances, but they are not constructive and do not have to happen. Take the time now and envision what a slow business reopening will feel like. What will you do? What is your plan to remind your good clients that you are still there and ready to help design new spaces? Spaces that trapped homeowners now dream of and spaces that will perform better should we all have to remain at home again? New spaces that will allow people to go home and feel like empowered, not remind them of these last few weeks. 

Take the time now and build your mindset, strategy and tactics for a boom or bust reopening. If you are prepared, you will not get as frustrated and will have the time and focus to help your team deal with whatever the world has for our businesses. 

This is only round one. How many more trials will Covid-19 take us through, I have not a clue. But I do know that those that take the time to mentally prepare for the roller coaster ahead will come out best. Surprises in business are not always a good thing. Take the time now to be prepared for as many surprises as you can foresee. Best of luck.

A version of this article appeared in the April 24, 2020 Issue of DPHA Connections

Image by TeeFarm from Pixabay 

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Does Your Target Market Really Know You Exist?

Working at a store that had opened when Henry Ford was 19 years old, I assumed that everyone in town knew that we sold fine plumbing and hardware.  Boy was I wrong. Even those driving fine automobiles, at gallery walks, and on historic home tours would consistently ask me, “What do you sell there?”  This brings three points front and center; the products we sell are mostly purchased by building and trade professionals, are only purchased a few times in a homeowner’s lifetime, and the DPH industry does not market outside its core customer base very well.  

For centuries, good word of mouth has built many strong brands and it is still the finest marketing tool known to capitalism.  It is simple: do your job well, sell the finest products and support your clients. If all is done to luxury standards, these happy clients will talk to their friends and show off your company’s good work.  But in 2020, the year of the pandemic, is that enough?  

No matter how well we were doing before CV-19 hit, and how proud we are to have withstood 2008’s nasty recession, there are still plenty of well-to-do customers who have never experienced a beautiful entryway with the solid feeling of a mortise lock.  Nor have they enjoyed a well-choreographed DPH designed bathroom. Even if they notice one while visiting a friend or enjoy one at a fine hotel, they do not truly understand the beauty and spa-like amenities until one become part of their own lifestyle.  

From a tactical point of view, if there are potential customers that you are not reaching, eventually another competitor will find them and enter your market.  Once established, that new DPH competitor will also offer your good customers an alternate go-to for DPH products. It all goes back to the old story, if you are number 1, you have to constantly work hard and be smart to remain #1.

Now, with CV-19 affecting your business, you are focused on getting all the business you can remotely while trying to grasp what’s coming next.  Everyday tasks and issues, along with these new concerns, pack your endless days. There is just not enough time to plan and market your story to potential clients. Especially today, with all the print, television, digital and social media options, who knows where to start?  

In my world this is a loud call to find help.  No one can do it all, and for your business to continue to grow it is time to reach out to marketing professionals.  In this digital age, it is not difficult for a DPH company to reach outside of their market to try to capture a few new clients within your market.  Instagram, Facebook and Google have no boundaries, they reach out to whom they are paid to find.

Even if you have been in business since the horse and buggy days, you still need to get the word out.  No one really needs what we offer, but their homes are so much better when we have finished.  Do you want to leave the door open, allowing other showrooms to reach into the market you built?  That is not a risk I would like to take. You have built a successful brand, why not share your story with your entire target market to educate them on how good you really are?

I know it is difficult to admit you cannot do it all and that you really do not completely understand our quickly changing algorithm-run world.  Nor do you want to continually work and study to remain digitally up to date. But there is no excuse for letting the wonderful opportunities those algorithms create slip to a competitor.  Showroom owners must find time to meet and work with people that are deeply knowledgeable about these fantabulous marketing tools and are committed to remaining up to date with the rapid changes and new avenues being created.  

There are many individuals and agencies that offer the talent to help you reach your targeted audience with your compelling story, including some DPHA professional members.  This is not something to ignore or leave to a team member simply because they are Gen-Z and use social media a lot. We have zero idea of what the future will be but, intelligently investing in your brand is a good opportunity. I suggest finding a professional, paying a professional and reaping the benefits from a professional. Then you will be ready to roar when people are looking for the best partners to make their home luxurious. 

Related Reading:

From Business of Home, 

Decorators Best dragged fabric makers online. Now the site is their biggest customer

Photo by Leonardo Gonzalez from Pexels

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Who Are You Partnering With?

There’s a hush all over the business world, giving us an opportunity to look at places we can improve and discover new avenues to success.

Let’s all agree; you want to market your luxury business to the top interior designers, architects, builders and stylish homeowners in your market.  So, what road do you take? Do you wade into social media on Facebook, Pinterest, Instagram, Twitter, or TikTok? How about joining the digital marketing world and improving your website to best in class.  Set up your digital ad spend on Google? Or do you meet with the local luxury showrooms that do not directly compete with you to work out ways you can build your brands together, focusing on keeping these wealthy folks from traveling to the major design centers and making them understand that their own luxury community has what they desire.

Where else do you go to share your brand’s captivating stories? Do we dive into the local social-digital worlds, or meet our wealthy and stylish clients in their world? What are the popular fine restaurants, elegant home-furnishings store and art galleries that always host the packed open houses?  If any of these are lacking a beautiful bathroom and equally elegant entry door hardware, there is an opportunity to meet your targeted customer. Working with businesses that also target your market can increase both brands’ reach. Might the gallery want to hang a few pieces in your showroom? At your next event, does that restaurant offer a catering service?  Does the fine furniture store have some pieces that would look great in your showroom? When you create a cool bathroom, all involved can plaster it all over Instagram, Facebook, Twitter, Pinterest. It’s all a circle.  

Take a moment and list the trade showrooms in your market that your designers, architects and builders rely on.  Then add the retail businesses that cater to the well-to-do. Restaurants, surface showrooms, clothing stores, elegant spas and auto dealerships.  One of the finest bathrooms I have ever seen was the men’s room in an Audi dealership. Black steampunk fixtures highlighted a well-thought-out promo piece.  It stuck in my mind.  

Another, mostly forgotten product placement opportunity is fine salons and day spas.  They are a beehive of pampering and style: if the bathrooms are not a point of conversation, you should make them so.

Think creatively and barter with these companies to help them improve their store’s customer experience.  These are businesses that thrive on people who want the best, and we all know what a few carefully chosen cabinet knobs can do for a kitchen. Form a luxury service community; us against them.  Help these local partners in luxury products and service set up elegant bathrooms and place your brand’s logo tastefully on the mirror and on the inside of the door. Visitors will not miss it.  

All brick and mortar businesses are under attack from competition, the new generations‘ changing tastes and now this virus.  So why not work together? You are stronger going into a battle with allies. Put your business in the best possible position to succeed by leveraging you and your newfound local partners’ strong brands. Why Not?

Finally:  We are in a completely unknown business environment and speaking with people in your local market that target your key customers can be a very good thing.  You will likely discover their fears are similar to yours, and by working together you will all emerge better prepared to kick ass when we are allowed to build beautiful buildings.  

For the time being, please talk to many…while staying at least 6 feet away.

P.S. Vendors, At a past luxury brand, we considered these installations a display and priced it as aggressively as possible.  It was my mentor Alfred R. Dubin’s idea and he was 100% correct. From Beverly Hills to the upper east side of New York City, Phylrich had beautiful working displays in some of the most expensive real estate in North America.  It paid off handsomely.

Photo by Felix Ramirez from Pexels

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How To Leverage Your Brick and Mortar Brand Online

Okay, we all are cooped up at home. Our normal workflow is gone and some of us are making busywork so we feel productive and to keep us from going bonkers.

Now that you have both a clear mind and time, let’s look into some new ways to grow your business. Have you ever thought to leverage your brick and mortar brand and go big time e-commerce? Have you thought about setting up or expanding your online store?

Why not? You know your business and your customers are already online purchasing and researching everything they can, and right now they are all stuck at home. By simply leveraging your day-to-day brick and mortar showroom business you can be THE player online.

Before building your online business plan, let’s dig deep to make sure your plan covers all affecting factors. Below are some questions that are not always included in online e-commerce business plans that are leveraging a successful brick and mortar showroom.

Please take a moment to review your target online customer and their unique needs. Keep in mind that your target customer in this instance is likely your current showroom customers, as they can’t access your showrooms right now. You may not even need to be fully e-commerce, but simply allow your clients to browse on your site and then receive a call or email from your showroom staff who may be working remotely.

  1. Why are you adding an online purchase point to your retail showroom?
    1. Make life easier for your current customers
    2. Reach new customers that only shop for your core products online
    3. Create a new online brand that focuses on a special niche of your product mix that you think offers an online opportunity
  2. What special terms will your online customers be looking for that you might not be currently offering in your brick and mortar showrooms? 
    1. Free freight
    2. Expedited delivery
    3. Free returns on all products
  3. What factor will you use for marking up prices from your cost?
  4. Will you have to increase your inventory to meet your online customer’s perceived needs?
  5. What kind of customer service will they expect?
    1. Email and text only
    2. Personal telephone support
    3. AI chatbot with personal chat support
    4. Any mix of the above
  6. Will you have to add any people?
  7. What do your direct competitors offer?

I suggest you take the time to answer these questions. With this information you will be able to build a better selection site that will delight your customers. After all, if you build a go-to site you will have added another quality way for your customers to interact with brand.

P.S.: In the e-commerce world it is easier to start small with one profitable, underserved product niche. This path allows you and your team to market your E-store to a needy market and learn the unique challenges of the e-commerce game. Those that open their E-stores with thousands of SKUs covering many product categories can get quickly overwhelmed and damage the brand they worked so diligently to build.

Good Luck and keep sane…

A version of this article was included in DPHA’s newsletter Connections.

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COVID-19 Opp: It’s A Good Time to Communicate with Your Customers & Improve Your Team

As I was reading the Monocle Minute’s update on Italy’s CONVID-19 situation, this paragraph popped out: “La Scatola Lilla, a bookshop in Milan, might be closed but the bookseller, Cristina di Canio, isn’t on holiday. Instead she is recommending a book a day and taking orders for free home deliveries.”  

Yes, the next few months will be rough, but there are opportunities to be had. Customers may not feel comfortable coming into your showroom or office. Why not ask them if you can deliver samples for a meeting and sit in to help present your part of the job?  This can be at their office or at their client’s preferred location. This is a good time to show how you can support your loyal clients. 

If they are also slow, ask them if they have time to talk about your shared business. This is a great opportunity to gather information on your product mix, service and sales support. They might be interested in you training their team on key product categories. This can be done in person or via Skype, FaceTime, Zoom or any other digital video conferencing tool. 

If your showroom slows down, this becomes a good time to improve your team. Reach out to manufacturers to see if they have time to do a video PK. These don’t have to be in person!  There is a plethora of video classes on everything from sales to AI. You could take a few key personnel, put them in the conference room and play a video discussing sales techniques and follow up with a round table discussion.

This is a challenging time and you cannot wait for your customers to come back to you. This is a good time to reach out to those customers that do not buy from you.  You just might get the attention and earn a new customer. In slow times it is those think creatively that will emerge with a stronger business. 

P.S: Should you like any suggestions on videos do use with your staff please email me. 

Image by www_slon_pics from Pixabay

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